Privacy Policy

Introduction

Welcome to GPT Realtime at gpt-realtime.ai. GPT Realtime is an independent browser-based workspace for low-latency voice agents, live speech prompts, multimodal session testing, API planning, cached context, credits, and downloadable outputs. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have when you use our website, app, and related services (collectively, the "Service").

By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

Information We Collect

We collect the minimum information reasonably needed to operate, secure, support, and improve GPT Realtime:

1. Account and Contact Information

   • What we collect: Name, email address, authentication details, and profile settings you provide when creating or updating an account.
   • Why: To create and secure your account, communicate with you, and provide support.

2. Prompts, Session Inputs, and Outputs

   • What we collect: Text prompts, voice or conversation settings, optional image context, tool or API workflow notes, generation settings, output metadata, timestamps, task status, previews, downloads, and related activity history.
   • Why: To generate realtime voice sessions, deliver downloadable results, maintain your task history, and improve workflow quality.

3. Usage, Device, and Log Data

   • What we collect: Page views, feature interactions, IP address, browser type, device information, locale, referrer data, and service logs.
   • Why: To operate the Service, monitor performance, troubleshoot errors, enforce rate limits, and prevent abuse.

4. Payment and Billing Information

   • What we collect: Billing details, order references, subscription or credit usage, and transaction metadata. Full payment card data is processed by our payment providers and is not stored by us in full.
   • Why: To process payments, deliver credits, manage billing, and detect fraudulent transactions.

5. Cookies and Similar Technologies

   • What we collect: Cookies, local storage, and similar identifiers used for sessions, preferences, analytics, and security.
   • Why: To keep you signed in, remember settings, improve usability, and understand how the Service is used.

6. Support Communications

   • What we collect: Messages you send to support and any related attachments or screenshots.
   • Why: To answer questions, investigate issues, and improve customer experience.

How We Use Information

We use collected information to:

• Provide, maintain, and improve GPT Realtime, including voice prompt testing, live sessions, API planning, cached context, credits, previews, and downloadable outputs.
• Personalize your experience, remember preferences, and improve prompt, voice session, model, tool-calling, cache, and export workflows.
• Monitor performance, diagnose service issues, and improve speed, reliability, and security.
• Detect, prevent, and respond to fraud, abuse, and other harmful behavior.
• Communicate with you about account activity, purchases, support requests, service updates, and policy changes.
• Comply with legal obligations and enforce our Terms of Service.

How We Share Information

We do not sell your personal information. We may share information only in the following situations:

• Service providers that help us operate the Service, such as hosting, analytics, payment, security, storage, moderation, and customer support vendors.
• Legal and safety disclosures when required by law, lawful requests, court orders, or when reasonably necessary to protect GPT Realtime, our users, or others.
• Business transfers in connection with a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate confidentiality obligations.

Data Retention and Security

We use reasonable technical and organizational safeguards, including encryption in transit, access controls, and logging, to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain information only as long as needed to provide the Service, meet legal requirements, resolve disputes, and enforce agreements. When information is no longer needed, we delete or de-identify it where feasible.

Your Choices and Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information.

• Account updates: You can update certain account details through your profile.
• Access and deletion requests: You can contact us to request access to or deletion of your information, subject to legal, billing, security, and fraud-prevention requirements.
• Cookies: You can manage cookies through your browser settings, though disabling them may affect parts of the Service.
• Communications: You can opt out of non-essential marketing communications. We may still send transactional or service-related messages.

International Data Transfers

If we transfer information across borders, we do so in a manner consistent with applicable legal requirements and use appropriate safeguards where required.

Children's Privacy

GPT Realtime is not directed to children under 13, or the minimum age required in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete it if appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on gpt-realtime.ai. If an update is material, we may provide additional notice where appropriate.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

• Website: GPT Realtime
• Email: support@gpt-realtime.ai

By using GPT Realtime, you consent to this Privacy Policy and agree to its terms.